We have nearly 25 years of experience supporting the IT, voice and data needs for more than 250 properties in the Midwest and Northern California – more than 100 million square feet of commercial real estate.
Your buildings and tenants demand “Class A” service and support, and that combination is what sets IMG Technologies apart.
In order to deliver professional service that is second to none, we’ve built a service infrastructure that’s unmatched in the industry, including:
- Dedicated call center support & dispatch – IMG offers live, knowledgeable call center support 24/7.
- On-site or near-site technical support – Our full-time, trained technicians offer professional technical expertise 24/7 to support your tenants’ needs.
- Proprietary support ticketing system – IMG offers IMG Advantage, a dedicated, cloud-based ticketing system to track all contracts, infrastructure maps, plans and reports and support activity. This gives you the information you need at your fingertips, and enhances our service and accountability.
- Able to scale to meet your growing needs – IMG effortlessly addressed 8,000+ service contacts per month between voice, email, text and support tickets.
- Carrier-specific expertise – IMG hires consultants and experts direct from the carriers, allowing them to put that expertise to work on your behalf.
- National reach – As the need for riser management has spread across the country, so too has our national footprint.
- Best-in-class manufacturer partnerships – Cut-rate contractors rely on cheaper, inferior equipment to pad their bottom line. IMG relies exclusively on best-in-class manufacturers like Corning and CommScope to deliver quality we—and you—can depend on for many years to come.