Dedicated Technology Support Center & dispatch – 24/7 live, knowledgeable call center support for tenants and property management.
IMG Technologies standard riser management support includes these eight essential services:
On-site/near-site technical support – IMG offers trained, professional technical expertise available 24/7 to support tenant and management needs.
IMG Advantage support ticketing system – Our industry-leading cloud-based ticketing and support system tracks and archives all support activity in the building, enhancing our service and accountability.
Ongoing connectivity monitoring & reporting – IMG Advantage also allows us to proactively monitor tenant demand and infrastructure capacity, ensuring that your building always stays well ahead of your tenants’ growing needs.
Comprehensive building & riser audit – IMG develops and maintains a detailed, floor-by-floor report and analysis of the telecom infrastructure of the building, so we know right where to go when needed.
Telecom ordering assistance for buildings and tenants – Picking the right telecom carrier and plan can be complex. Put IMG’s decades of expertise to work for you to help you find the best plan and carrier for your specific needs.
Disaster recovery – IMG will create and document a disaster recovery plan for the building to minimize downtime in the event of a disaster to the property and/or its telecom infrastructure.
Rooftop Management – IMG offers expert guidance on how to generate maximum revenue per square foot of valuable rooftop space.